i was trying to get it fixed, all you get is computer analsist , after thatit takes 2 days for a tech to investigate the hardware, later the field tech found a transition line, where an underground vault was flooded, he pumped it out, but there was still packet loss coming from the node multiplexer, and they need to reboot it, but will only do it at midnight so it dosent effect all the other 9 costomers on the T3 line, next problem this starts all over